Bridging the gap: supporting clients with disabilities at State Library of Queensland

National Library and Information Technicians Symposium, 27-29 September 2017 North Sydney: bridge to knowledge
 
This conference paper discusses how library technicians enhance our relationships with people with a disability and their carers. Library Technicians’ roles include training front of house staff in the use of assistive and adaptive technologies and testing compatible assistive technology hardware and software products that provide essential accessibility to computers. Library technicians also advocate on behalf of clients with a disability, meet with internal and external stakeholders to improve services and offer a one-on-one appointment service.