Journey maps and customer hacks: redesigning services at the State Library Victoria [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Customer services
ALIA Library
Journey maps and customer hacks: redesigning services at the State Library Victoria
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
ALIA information online 2017 wrap up: top five programs [slides]
ALIA Information Online 2017 Conference, 13-17 February 2017 Sydney: data information knowledge
Lunchtime Talk: Information Online wrap-up, April 2017
This presentation (PowerPoint slides) provides overview of conference sessions relating to teamwork, workplace diversity, client-focused service environments and user/staff experience design.
