Library services

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference presentation (PowerPoint slides ) supports the paper which explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference paper explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

This is the final report of the 2012 Anne Harrison Award Project conducted between October 2014 - February 2015.

ALIA Information Online 2015 Conference, 2-5 February Sydney: at the edge
This conference presentation (PowerPoint slides) discusses the future library trends outlined in the 2014 NMC Academic Library Horizon Trends report and how they apply to Australian academic libraries.

ALIA Information Online 2015 Conference, 2-5 February Sydney: at the edge
This conference paper discusses the future library trends outlined in the 2014 NMC Academic Library Horizon Trends report and how they apply to Australian academic libraries.
 

ALIA Information Online 2015 Conference, 2-5 February Sydney : at the edge
This conference presentation discusses the redesign of services, service design approach, staff ideas and input, customer ideas and inputs, service principles and making changes to library services.

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge
This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.