Digital literacy programs for culturally and linguistically diverse communities

This digital guide was produced by RMIT researchers to support Australian Public Libraries to develop and enhance digital literacy programs for Culturally and Linguistically Diverse (CALD) communities. The guide was produced as a result of a project conducted in partnership with Hume Libraries. The project was initiated in response to the 2019, Australian Library and Information Association (ALIA) report, ’Services for Migrants and Refugees’, which examined the programs that were being implemented across Australian Libraries.
 
The research project extended ALIA’s work by partnering with Hume Libraries to explore, examine and document the pivotal role that library staff play in implementing and sustaining Digital Literacy Programs for CALD communities. The framework presented in this guide was informed by a literature review that identified good practice and lessons learned in developing, delivering and supporting digital literacy programs globally. It is also informed by the analysis of a series of interviews and a focus group with staff from Hume Libraries in Melbourne who have extensive experience developing and facilitating digital literacy programs to support their CALD community. The remainder of this guide features an introduction to Hume Libraries, followed by presentation.